Overdue Invoices? Get People To Like You…
These collection tips and techniques will help you get your invoices paid on time without making the #1 mistake of upsetting your customer. Getting angry with customers rarely gets a positive result.
Remember that if people like you, they’re much more likely to pay you. Makes sense really doesn’t it. It’s one of the best collection tips for small business owners. Find a way to over-service your customers when you are making collection calls. We all love good service. You’ll have happy, friendly, satisfied customers. They’ll get to like you and put your invoice at the top of the payment pile.
Next, make it easy for your customer to pay on time. For example, check out your invoices…
Which Invoices Have A 50% Better Chance Of Being Paid On Time?
Make sure your invoices are 100% perfect. It’s been proven that queries on invoices are one of the main reasons customers don’t pay on time. And they have a valid reason.
No-one will pay an invoice when there’s a query outstanding. To avoid overdue invoices, send your customer a perfect invoice.
Top Collection Tip: Resolve Queries Quick-Smart
Even when you check your invoices before you send then out, the odd mistake can still occur.
If your customer does raise a query on an invoice, remember they will only pay when it’s resolved. Even if it’s not your mistake, make it a priority to rectify the problem super-fast.
Then, as soon as the problem is rectified, you can easily and comfortably ask for payment, especially if you have built a strong rapport with your customer while resolving the problem.
Hate Making Collection Calls? Here’s An Insider Secret…
Don’t leave it until the invoice is overdue, make a call BEFORE the invoice is due for payment. It’s one of the most effective collection strategies you can use.
Instead, make a ‘Courtesy Call’ to confirm that the customer has received the invoice and all details of delivery or service are correct.
Making this type of call is an insider secret. Your customer will like you for making sure they are happy and they’ll remember you when it’s time to pay invoices. It’s a really smart debt collection technique that not many people know. You can get ahead of your competitors using the courtesy call.
Knowledge is Power in Debt Collection
Whenever you contact your customer, don’t just call ‘blind’. Have all the information about them and their order in front of you. You’ll look like a real expert when you can answer all the questions or queries your customer might have.
When making collection calls, be sure to know some history of your customer’s account. Being knowledgeable about your customer’s business shows you care. More reasons for your customer to like you and pay your invoices first.
If you have all your customers information to hand every time you speak to them, you can try and answer any questions they have immediately. If you don’t know the answer, ask them to “just hold on a second” while you find the answer e.g.“just hold on a second Mary while I call down to the warehouse and see if I can get an answer on that straight way for you”. Having to call back causes delays and invoices become overdue.
It’s easy to make the mistake of not checking on your invoices before the payment due date. If you follow these collection tips and make call before the due date to make sure your customer is fully satisfied you’ll find that customers will appreciate your good service, they’ll get to like you and pay you on time.
If you need more debt collection tips or you have any questions or frustrations about getting customers to pay on time, write them in the comments section below. I’ll be sure to get back to you promptly.